Frequently asked questions
What is the return & refund policy?
Return & Refund Policy
At NS Mentors, we want you to be fully satisfied with your purchase. Please read our guidelines carefully.
Returns
Returns are accepted only for damaged or defective items.
Customers must notify us within 2–3 days of receiving the product to initiate a return.
Refunds
Refunds are processed after we receive and inspect the returned item.
Refunds will be issued as follows:
COD orders: store credit or alternative arrangement
Online payments: original payment method
Customers should select their preferred payment method during checkout.
Exchange
We offer replacement only for damaged or defective items.
Contact us immediately if you need a replacement.
Customer Responsibility
Ensure the product is in its original condition for return or exchange.
Provide accurate contact and delivery information.
Contact for Returns
Phone: 03713532377
Email: onlybusinessa37@gmail.com
We offer replacement only for damaged or defective items.
Contact us immediately if you need a replacement.
How much does shipping policy?
Shipping Policy
Thank you for shopping with us. We are committed to delivering your order quickly, safely, and reliably across Pakistan.
Delivery Area
We currently deliver all over Pakistan.
Processing Time
All orders are processed and dispatched on the same day after confirmation.
Order Confirmation
Our team will call you to confirm your order.
Orders will only be shipped after confirmation.
If the order is confirmed, customers are expected to receive the parcel.
Delivery Time
Delivery usually takes 3 working days after dispatch.
Shipping Charges
We offer FREE Shipping on all orders.
Payment Method
We provide Cash on Delivery (COD) for your convenience.
Failed or Refused Deliveries
If a confirmed order is refused or not received at delivery time, we may cancel future orders from that customer.
Contect information
Contact Information Policy
At NS Mentors, we are always here to help you with your orders and inquiries. Please use the following contact information to reach us:
Phone: 03713532377
Call or WhatsApp us for order confirmation, support, or queries.
Email: onlybusinessa37@gmail.com
Send us emails for general inquiries, returns, or other support needs.
Support Hours:
Our team is available 9:00 AM to 7:00 PM (Pakistan Standard Time) to respond to your queries.
Customer Responsibility:
Please provide accurate information when contacting us to ensure a smooth and fast resolution.
We are committed to providing prompt and professional support to make your shopping experience safe and enjoyable.