Universe Point

Frequently asked questions

Return & Refund Policy

At NS Mentors, we want you to be fully satisfied with your purchase. Please read our guidelines carefully.

Returns

Returns are accepted only for damaged or defective items.
Customers must notify us within 2–3 days of receiving the product to initiate a return.

Refunds

Refunds are processed after we receive and inspect the returned item.
Refunds will be issued as follows:

COD orders: store credit or alternative arrangement

Online payments: original payment method
Customers should select their preferred payment method during checkout.

Exchange

We offer replacement only for damaged or defective items.
Contact us immediately if you need a replacement.

Customer Responsibility

Ensure the product is in its original condition for return or exchange.
Provide accurate contact and delivery information.

Contact for Returns

Phone: 03713532377
Email: onlybusinessa37@gmail.com
We offer replacement only for damaged or defective items.
Contact us immediately if you need a replacement.

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order quickly, safely, and reliably across Pakistan.

Delivery Area

We currently deliver all over Pakistan.

Processing Time

All orders are processed and dispatched on the same day after confirmation.

Order Confirmation

Our team will call you to confirm your order.
Orders will only be shipped after confirmation.
If the order is confirmed, customers are expected to receive the parcel.