Privacy policy

Privacy Policy

At NS Mentors, your privacy is our top priority. We are committed to protecting the personal information you share with us while shopping on our store.

Information We Collect

Name, phone number, and delivery address to process and deliver your orders accurately.
Payment details for secure transactions (including Cash on Delivery).
Email address for order updates and promotional offers, only if you opt-in.

How We Use Your Information

To process and deliver your orders efficiently.
To contact you regarding order confirmation and delivery.
To send promotional offers and updates (only if you opt-in).

Data Protection

We never share your personal information with third parties except for courier services required for delivery.
All sensitive information, including payment details, is handled securely.
Cookies
- We use cookies to enhance your shopping experience and improve website performance.
Your Rights
- You can request access, correction, or deletion of your personal data by contacting us:
  - Phone: 03713532377
  - Email: onlybusinessa37@gmail.com
By using our store, you agree to the collection and use of information as described in this policy.

Frequently asked questions

Return & Refund Policy

At NS Mentors, we want you to be fully satisfied with your purchase. Please read our guidelines carefully.

Returns

Returns are accepted only for damaged or defective items.
Customers must notify us within 2–3 days of receiving the product to initiate a return.

Refunds

Refunds are processed after we receive and inspect the returned item.
Refunds will be issued as follows:

COD orders: store credit or alternative arrangement

Online payments: original payment method
Customers should select their preferred payment method during checkout.

Exchange

We offer replacement only for damaged or defective items.
Contact us immediately if you need a replacement.

Customer Responsibility

Ensure the product is in its original condition for return or exchange.
Provide accurate contact and delivery information.

Contact for Returns

Phone: 03713532377
Email: onlybusinessa37@gmail.com
We offer replacement only for damaged or defective items.
Contact us immediately if you need a replacement.

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order quickly, safely, and reliably across Pakistan.

Delivery Area

We currently deliver all over Pakistan.

Processing Time

All orders are processed and dispatched on the same day after confirmation.

Order Confirmation

Our team will call you to confirm your order.
Orders will only be shipped after confirmation.
If the order is confirmed, customers are expected to receive the parcel.

Delivery Time

Delivery usually takes 3 working days after dispatch.

Shipping Charges

We offer FREE Shipping on all orders.

Payment Method

We provide Cash on Delivery (COD) for your convenience.

Failed or Refused Deliveries

If a confirmed order is refused or not received at delivery time, we may cancel future orders from that customer.

Contact Information Policy

At NS Mentors, we are always here to help you with your orders and inquiries. Please use the following contact information to reach us:

Phone: 03713532377

Call or WhatsApp us for order confirmation, support, or queries.

Email: onlybusinessa37@gmail.com

Send us emails for general inquiries, returns, or other support needs.

Support Hours:

Our team is available 9:00 AM to 7:00 PM (Pakistan Standard Time) to respond to your queries.

Customer Responsibility:

Please provide accurate information when contacting us to ensure a smooth and fast resolution.

We are committed to providing prompt and professional support to make your shopping experience safe and enjoyable.